Expert Reviews
Conduct focused expert reviews of critical journeys to assess alignment with service standards, regulatory expectations, and clarity best practices. These evaluations are ideal for identifying high-risk issues in journeys that impact eligibility, compliance, or customer trust. By applying structured criteria and expert judgement, we surface actionable improvements ahead of sign-off or release.
When to Employ This Service
Use when a journey needs sign-off or risk review — especially for flows tied to compliance, eligibility, or service clarity. Ideal ahead of audits, launches, or stakeholder walkthroughs.
Outcomes & Benefits
Expert reviews highlight design risks tied to clarity, compliance, and consistency. They help teams address issues early and build confidence ahead of sign-off.
Fast identification of high-risk issues
Prioritised, actionable recommendations
Increased clarity across journeys
Support for confident release or audit prep
Approach
I review journeys against regulatory expectations, clarity standards, and internal design principles to flag risk and inconsistency. This provides fast, structured insight into areas requiring action or assurance.
Scoping: Define journey scope, risk context, and review criteria
Evaluation: Assess for regulatory alignment, service clarity, and consistency
Prioritisation: Grade findings by severity, impact, and risk type
Reporting: Share annotated evidence and recommendations for remediation or sign-off
Typical Deliverables
I review journeys against regulatory expectations, clarity standards, and internal design principles to flag risk and inconsistency. This provides fast, structured insight into areas requiring action or assurance.
Scoping: Define journey scope, risk context, and review criteria
Evaluation: Assess for regulatory alignment, service clarity, and consistency
Prioritisation: Grade findings by severity, impact, and risk type
Reporting: Share annotated evidence and recommendations for remediation or sign-off