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Design Systems & Ops

Metrics Design

Identify and implement meaningful metrics to track design system health and experience maturity. From adoption rates to component detachment, these insights help teams measure impact and guide investment.

When to Employ This Service

Use when tracking adoption, impact, or performance of your design system — to inform decisions and demonstrate UX value.

Outcomes & Benefits

UX metrics help demonstrate value, track progress, and make smarter decisions. They connect design work to product and system outcomes.

  • Improved visibility into design impact

  • Data to support funding, scaling, or system maturity

  • Aligned KPIs across design and product

  • Better prioritisation through measurable insight

Metrics Alignment with Ben Newbolt

Approach

I help teams define meaningful, actionable metrics that measure experience quality, system adoption, and design impact. This enables visibility and continuous improvement.

  • Scoping: Identify key experience and operational goals

  • Definition: Draft KPIs (e.g. detachment, reuse, task success)

  • Tooling: Align with analytics or Figma plugin capabilities

  • Dashboards: Design reporting views and data narratives

Metrics Design  Scoping with Ben Newbolt

Typical Deliverables

Discover

  • Existing metric audits and tooling scan

Define

  • Experience KPIs and component metrics (e.g. detachment, reuse)

Deliver

  • Dashboard wireframes or prototypes

  • Implementation briefs for analytics teams