Task Modelling
Break down complex user goals into smaller, actionable steps to understand how users approach problems and interact with systems. Task models help clarify sequence, dependencies, and mental models — particularly useful in redesigning workflows, systems, or multistep processes.
When to Employ This Service
Use when designing complex flows or services that involve multiple steps, tools, or decision points — particularly in transactional or workflow-based systems.
Outcomes & Benefits
Mapping tasks and decisions helps simplify complex flows and uncover process barriers. It clarifies what users are trying to achieve — and where they’re blocked.
Deeper understanding of goal-directed behaviours
Opportunities to streamline tasks and reduce friction
Better matching of system logic to user thinking
Alignment across product, content, and design teams
Approach
Task modelling explores what users aim to achieve — and how they navigate systems to do it. This reveals inefficiencies, dependencies, and mismatched design intent.
Task Decomposition: Break down goals into action and decision points
Mapping: Visualise flows, entry points, and conditions
Framing: Identify failure points and areas for simplification
Communication: Translate into journeys or design principles
Typical Deliverables
Discover
Task inventory sheets
Define
Task flow diagrams and logic trees
Condition/action matrices
Design
Revised user goals and outcomes by task